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Red Magic brings to you smartphone service at home. Now get your Red Magic serviced right from the comfort of your home, by simply filling a quick form, click below to proceed.
Frequently asked questions:
Q1: What is the process of the nubia mailing service?
A1: Please follow this easy & simple process:
1.The customer must check the following link for the pickup service: http://mars.aftersales.in/Complain_Register.php, and fill in the required information.
2.The customer must dispatch the device to nubia’s official service center located in Delhi. Once dispatched the tracking number must be added on the same page where the customer registered. The delivery challan must be dispatched along with the device.
3.The service center will start to repair the device once received.
4.The service center will dispatch the repaired device back to the customer.
Q2: Who will bear the cost of the logistics fee?
A2: The customer will pay the logistics fee when the device is dispatched to the nubia service center. nubia will bear the logistics fees for an in-warranty device when the device is being sent back to the customer. The customer will bear the 2-way logistics fee for an out of warranty device.
Q3: How much will it take for the device to be repaired and dispatched?
A3: The service center will repair the phone within 1 day. Once repaired, the device will be shipped out and should be delivered in 4 days. Delivery time may vary depending on the customer’s location.
Q4: What is the address of the service center in Delhi?
A4: Details below:
Name: Mars E Services
Contact No: 9818034740
Address: WH-89, 1st Floor,Mayapuri Industrial Area, Phase-1,New Delhi - 110064 .
Q5: Can I dispatch my OOW (out of warranty) device to this service center?
A5: Yes, you can. The related OOW fees will be paid by the customer. The customer must contact the service center to check how to pay the fee online.
Q6: What information is required while sending the device?
A6: The information you fill on the pickup webpage should be correct and accurate, especially the address. The contact number should be valid. Please pack your device well to ensure it does not get damaged during transit.
Q7: Who should I contact if I face an issue while filing in the information on the service system?
Q8: What if I have dispatched my device to the service center in an OOW case, however, the fee for repairing the device is more than expected, due to which I decide to get my device repaired, will I still have to pay a fee?
A8: Yes, you have to pay inspection charges to the service center – Rs. 100 + GST (18%).
Q9: Is there any device on loan given by the service center while my device is being repaired?
A9: No device will be given on loan by the service center.
Q10: Can I get a quotation on call or mail from the support desk or service center in an OOW case?
A10: No, you need to send the device to the service center after completing ELS of the device only then the service center will able to share the quotation for the repair of the device.