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RED MAGIC FAQS

We searched through all our social media channels to put together this list of our most popular questions. Hope it clears things up!

Does the phone have stereo speakers?

The Red Magic features a single speaker with DTS Technology and a Smart Amplifier System.

Is the LED RGB Strip customisable?

Yes, you can go to Settings > Multi-Color LED Strip and configure which notifications you want the strip to turn on for.

What made you decide on Snapdragon 835 for the Red Magic?

For mobile gaming, we wanted a chipset that could deliver the most stable performance and avoid lag.

That’s what brought us to the Qualcomm® Snapdragon 835™. And through months of development, we worked to optimise this chipset to strike the perfect balance between performance, battery life and temperature.

How long can I play power-demanding games on the Red Magic?

It depends on what apps you’re using in the background and other factors, but we managed to play Arena of Valor for seven hours on it!

Will it come with Google Play services?

Yes. The phone is powered by Stock Android.

Can the phone work with any SIM?

Sure, as long as you’re using a SIM that’s based in a country we ship to.

Where can I buy the red version of the phone?

This one’s only available in China for now They can’t get enough red over there. But maybe soon? It’s a secret!

Can I get a model to review?

Perhaps. Send an email over to media@redmagic.co.in with your crazy/fool-proof idea to promote the Red Magic and we’ll consider it. If you have not heard back within a week, please assume your request has been unsuccessful.

Still got questions? Drop us an email at support@redmagic.co.in

RED MAGIC 3 FAQS

We searched through all our social media channels to put together this list of our most popular questions. Hope it clears things up!

Q1: What is the process of the nubia mailing service?

A1: Please follow this easy & simple process:
1.The customer must check the following link for the pickup service: http://mars.aftersales.in/Complain_Register.php, and fill in the required information.
2.The customer must dispatch the device to nubia’s official service center located in Delhi. Once dispatched the tracking number must be added on the same page where the customer registered. The delivery challan must be dispatched along with the device.
3.The service center will start to repair the device once received.
4.The service center will dispatch the repaired device back to the customer.

Q2: Who will bear the cost of the logistics fee?

A2: The customer will pay the logistics fee when the device is dispatched to the nubia service center. nubia will bear the logistics fees for an in-warranty device when the device is being sent back to the customer. The customer will bear the 2-way logistics fee for an out of warranty device.

Q3: How much will it take for the device to be repaired and dispatched?

A3: The service center will repair the phone within 1 day. Once repaired, the device will be shipped out and should be delivered in 4 days. Delivery time may vary depending on the customer’s location.

Q4: What is the address of the service center in Delhi?

A4: Details below:
Name: Goodluck Communication
Email: Id-goodluckservice2018@gmail.com
Contact No: 9654703828, 011-40511998
Address: Office Flat No 37, 3rd Floor, Satkar Building, 79-80, Nehru Place, Delhi – 110019You can also find the details on nubia’s official webpage and pickup system webpage.

Q5: Can I dispatch my OOW (out of warranty) device to this service center?

A5: Yes, you can. The related OOW fees will be paid by the customer. The customer must contact the service center to check how to pay the fee online.

Q6: What information is required while sending the device?

A6: The information you fill on the pickup webpage should be correct and accurate, especially the address. The contact number should be valid. Please pack your device well to ensure it does not get damaged during transit.

Q7: Who should I contact if I face an issue while filing in the information on the service system?

A7: You can contact -9654703828, 011-40511998 or email goodluckservice2018@gmail.com. If the issue persists then email support.in@nubia.com.

Q8: What if I have dispatched my device to the service center in an OOW case, however, the fee for repairing the device is more than expected, due to which I decide to get my device repaired, will I still have to pay a fee?

A8: Yes, you have to pay inspection charges to the service center – Rs. 100 + GST (18%).

Q9: Is there any device on loan given by the service center while my device is being repaired?

A9: No device will be given on loan by the service center.

Q10: Can I get a quotation on call or mail from the support desk or service center in an OOW case?

A10: No, you need to send the device to the service center after completing ELS of the device only then the service center will able to share the quotation for the repair of the device.

Still got questions? Drop us an email at support@redmagic.co.in